Operations Manual
Chapter 10
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Every successful spa has guidelines and policies to work from. They provide the baseline from which your employees work and help create the company culture.
Having operating procedures will ensure the level of competence and quality of your staff, which only reflects positively with your clients.
This chapter will guide you to create a set of operating procedures for your facility, whether you are already in operation or just starting out. It covers every area of spa operations and includes checklists and forms for everyday usage.
This chapter covers the following topics:
Customer Preparation and Services
- Front Desk Procedures
- Locker Rooms
- Treatment Room Preparation
- Gratuity Policy
General Spa Operations
- Opening Checklist
- Closing Checklist
- Laundry
- Schedules
- Employee Services
- Staff Meetings
Retail Products and Sales
- Inventory Control
- Ordering Procedures
- Sales Forecasting
- Home Care Program
Marketing
- Brochures
- Appointment Cards
- Marketing Portfolio
- Requests
Financial Tracking
- Commission Reporting
- Operating Expenses
- Revenue / Expense Report
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