Consulting Services
"Our experience with Virtual Spa was wonderful!!! We received guidance in every area to help us create the premier spa of our area! We are a success because of Caren Thornburgh - THANK YOU CAREN"
Jenny Hirte,
Spa Director
Klarr Vann Spa.
Success Stories: Klar Vann Spa
KlarVann is a 2600 sq. ft. spa located in the main lobby of the national award winning, White Bear Racquet and Swim Health Club.
The Challenge
The White Bear Racquet and Swim Club, located in White Bear Lake Minnesota wanted to enhance their facility by adding spa services for members. They contacted Virtual Spa for assistance in planning, execution and on going management consulting. The goal was to offer new products and services consistent with the upscale reputation of the health club.
The Solution
Virtual Spa made this idea come to life. Our comprehensive service approach included: Architectural review for design and functionality; Menu of services with treatment protocols, manuals; and standard operating procedures; Product and equipment recommendations and usage guidelines; Staff development including compensation structure, job descriptions, and hiring and training spa management and employees; Business financials and marketing plan and materials
The Outcome
Virtual Spa's on-going monthly management from pre-opening through most of the first year resulted in the successful integration of spa services into the existing business.
Since the commencement of operations, Klar Vann Spa has not only provided members with the enjoyment of spa treatments, but it has been successful in drawing new members from the community who were previously not interested in Club membership.
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